Refund policy

Every piece is handmade in India, and we check each one carefully before it leaves our workshop.

Safe Delivery Promise: If your piece arrives damaged, we will replace it free of charge or give you a full refund.

3-day return on damaged or wrong items: If your order arrives damaged, defective or different from what you ordered, you can request a return within 3 days of delivery. Message us on WhatsApp or call +91 85059 80689, or email us, with photos and your unboxing video. We will arrange a free replacement or a full refund.

Unboxing video required: To protect every customer from fraud, damage or missing-item claims need one continuous, uncut video that starts with the sealed package and shows it being opened. We cannot accept claims without this video. Please also refuse the parcel if the outer box is visibly damaged.

Handmade variations: Each piece is finished by hand, so small marks and slight variations are part of its character. Colours may look slightly different from the photos because of lighting and screen settings, and sizes may vary by about plus or minus 1 inch. These are not defects and are not grounds for a return.

Care and misuse: Our lacquered tops are not heat-proof. Damage caused by hot items, standing water, harsh chemicals or misuse after delivery is not covered.

What we cannot accept: Returns are accepted only for damaged, defective or wrong items. We cannot accept returns for change of mind, colour preference or size.

Refund timing: Approved refunds are processed within 5 to 7 business days to your original payment method.

Partial Cash on Delivery orders: For approved returns, both the advance and the cash amount are refunded to your bank account or UPI. If you refuse a partial Cash on Delivery order at delivery, the advance paid online is non-refundable, as it covers the return-to-origin (RTO) shipping charges.