Terms & Conditions

These terms apply to every order placed on our website. By placing an order, you agree to them. Please also read our Refund Policy, Shipping Policy and Privacy Policy.

1. Our products: Every piece is handmade in India from solid mango wood with a printed art top sealed in high-gloss lacquer. Small marks and slight variations in colour, finish and size (about plus or minus 1 inch) are part of handmade work and are not defects. Colours may look slightly different on your screen.

2. Orders and payment: Pay securely online, or choose partial Cash on Delivery: a small advance online and the rest in cash on delivery. Full Cash on Delivery is not available. If a partial Cash on Delivery order is refused at delivery, the advance is non-refundable, as it covers the return-to-origin (RTO) shipping charges. An order is confirmed only after payment or the advance is received.

3. Cancellations: You can cancel your order free of charge within 24 hours of placing it by messaging us on WhatsApp (+91 85059 80689) or by email. Orders cannot be cancelled after they have been dispatched.

4. Pricing errors and order checks: If a product is listed at a clearly wrong price because of a technical or typing error, or if an order looks suspicious or fraudulent, we may cancel it and give you a full refund.

5. Damage claims: Damage, defect or missing-item claims must be made within 3 days of delivery with photos and one continuous, uncut unboxing video starting from the sealed package. Claims without this video cannot be accepted.

6. Care and use: Our lacquered tops are not heat-proof. Use coasters or trivets for hot items and wipe spills promptly. Damage from heat, standing water, harsh chemicals or misuse after delivery is not covered. Please read our Care Guide.

7. Delivery address: Please enter your full and correct address and phone number. Re-shipping charges apply if an order returns because of a wrong address or failed delivery attempts.

8. Design copyright: All designs, artwork, photos and text on this website are our original work and are protected by copyright. Copying, reselling or using them without our written permission is not allowed.

9. Grievance Officer: In line with the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is Naveen Malakar. Phone and WhatsApp: +91 85059 80689. Email: preciousspace2026@gmail.com. We acknowledge every complaint within 48 hours and resolve it within one month.

10. Changes: We may update these terms from time to time. The version on this page applies to your order.